These Terms of Service ("Terms") govern your access to and use of GetGeri ("GetGeri", "we", "us", "our") — a product operated by Get Geri Pty Ltd, a company registered in Australia — including our website, dashboard, mobile app, public forms and related services (together, the "Platform").
By creating an account or using the Platform, you agree to these Terms. If you are agreeing on behalf of a business (for example a fitness studio), you confirm you are authorised to bind that business, and "you" means that business.
1. What GetGeri is
GetGeri is an AI-assisted operating system for boutique fitness studios. It brings a studio's own connected tools — its booking system, its advertising accounts, its email and messaging channels — into a single dashboard, and helps the studio manage leads, members, marketing and daily operations.
GetGeri is a tool that acts on the studio's behalf and under the studio's direction. It is not a party to the relationship between a studio and its members, and it is not a booking, payment or medical service.
2. Accounts and access
- You must provide accurate account information and keep your login credentials secure.
- You are responsible for everything done through your account, including actions taken by your staff and by anyone you invite.
- Access is granted per studio. You may only access data belonging to studios you are authorised to manage.
- You must be at least 18 years old to hold an account.
3. Connected third-party services
The Platform can connect to services you already use, including MindBody, Meta (Facebook and Instagram), Google (Gmail and Calendar), Twilio, Stripe and Xero. When you connect a service:
- You confirm you are authorised to connect that account and to permit GetGeri to access it on your behalf.
- You remain bound by that provider's own terms, and your use of their data through GetGeri must comply with them.
- You can disconnect a service at any time from the Platform's settings, which revokes GetGeri's ongoing access to it.
We are not responsible for the availability, accuracy or acts of third-party services, or for changes they make to their APIs or policies.
4. Your responsibilities when messaging people
The Platform can send SMS, WhatsApp and email messages to your leads and members on your behalf. You are the sender of those messages. You agree that:
- You have a lawful basis and, where required, consent to contact each recipient.
- You will honour opt-outs promptly. The Platform records opt-outs automatically, and you will not attempt to circumvent them.
- You will comply with applicable marketing and privacy laws, including the Australian Spam Act 2003 and Privacy Act 1988, the UK PECR and UK GDPR, and equivalent laws where you operate.
- You are responsible for the content of messages you send or approve, including AI-drafted messages that you approve for sending.
5. AI-generated content
The Platform uses artificial intelligence to draft messages, summarise information and suggest actions. AI output can be wrong or incomplete. You are responsible for reviewing AI output before relying on it or sending it. GetGeri provides business information and suggestions only — it does not provide medical, legal, financial or professional advice.
6. Your data
You retain ownership of the data you and your members provide. You grant us the licence necessary to host, process and transmit that data in order to operate the Platform for you. Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.
We do not sell your data, and we do not use one studio's member data to serve another studio.
7. Acceptable use
You must not:
- Use the Platform to send unlawful, deceptive, harassing or misleading messages.
- Upload data you do not have the right to use, or scrape or resell Platform data.
- Attempt to access another studio's data, or probe, disrupt or reverse-engineer the Platform.
- Use the Platform to breach any third-party provider's terms, including Meta's Platform Terms.
8. Fees
Paid plans are billed in advance on the cycle shown at sign-up. Fees are exclusive of taxes unless stated. Unless required by law, fees already paid are non-refundable. We will give reasonable notice before changing prices.
9. Availability
We work to keep the Platform available and reliable, but we do not guarantee uninterrupted service. We may perform maintenance, and we may modify or discontinue features. Where a change is material, we will give reasonable notice.
10. Suspension and termination
You may stop using the Platform and close your account at any time. We may suspend or terminate access if you materially breach these Terms, if required by law or by a third-party provider, or if your use poses a security or legal risk. On termination, your data is handled as described in our Privacy Policy and our Data Deletion page.
11. Disclaimers and liability
Except for guarantees that cannot be excluded under the Australian Consumer Law or other applicable law, the Platform is provided "as is" without warranties of any kind. To the extent permitted by law, our total liability arising out of or relating to the Platform in any 12-month period is limited to the fees you paid us in that period, and we are not liable for indirect or consequential loss, loss of profits, or loss of data.
Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
12. Changes to these Terms
We may update these Terms. When we make material changes we will update the "Last updated" date above and, where appropriate, notify you. Continued use after an update means you accept the revised Terms.
13. Governing law
These Terms are governed by the laws of Queensland, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that state.
14. Contact
Get Geri Pty Ltd (operator of GetGeri), Australia
Email: admin@getgeri.fit