This page explains how to have your data deleted from GetGeri, a platform operated by Get Geri Pty Ltd. It covers all data we hold, including any information obtained through Facebook or Instagram when a fitness studio connects its Meta accounts to GetGeri.
Who this is for
- Members, leads and enquirers — people whose details are held by a fitness studio that uses GetGeri.
- Studio owners, managers and staff — people with a GetGeri login.
- Anyone who messaged a studio via Facebook or Instagram and whose message was received in the studio's GetGeri inbox.
How to request deletion
- Email us at admin@getgeri.fit with the subject line "Data deletion request".
- Tell us who you are — the name, email address and/or mobile number the studio holds for you, and the name of the studio (for example "F45 Woolloomooloo"). If you contacted the studio on Facebook or Instagram, include the profile name you used.
- We verify the request so we do not delete the wrong person's records. We may ask one question to confirm your identity. We never ask for passwords or payment details.
- We confirm and delete. We acknowledge your request within 5 business days and complete deletion within 30 days, then email you to confirm it is done.
What gets deleted
- Your contact record and profile details (name, email, phone, notes, tags).
- Your message history — SMS, WhatsApp, email, and Facebook or Instagram conversations and comments held in the studio's inbox.
- Attendance, trial, membership-status and health-score records we hold about you.
- Any data received from Meta about you, including profile name, profile picture and message content associated with your conversation.
What we may need to keep
We may retain a limited amount of information where the law requires it or where we need it to defend a legal claim — for example transaction and invoice records kept for tax purposes, and a minimal record of your opt-out so you are not contacted again. Anything retained is kept only for as long as required and is not used for marketing.
Deleting data held by the studio's other systems
Studios usually also use a booking system (such as MindBody) and their own Facebook or Instagram Page. Deleting your data from GetGeri does not automatically delete it from those separate systems. If you want it removed there too, please tell us in your request and we will pass it to the studio, or contact the studio directly.
Removing GetGeri's access to a Facebook or Instagram account
If you are a studio owner and want to revoke GetGeri's access to your Meta accounts:
- In GetGeri: open Settings → Integrations and disconnect Meta. This removes the stored access tokens.
- In Facebook: go to Settings & Privacy → Settings → Business Integrations, select GetGeri and choose Remove.
Once access is removed, we stop receiving any new data from those accounts, and previously received data can be deleted on request as described above.
Contact
Get Geri Pty Ltd (operator of GetGeri), Australia
Email: admin@getgeri.fit
If you are in Australia and are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.